Camper Requirements and General Policies:

• Campers must be 10 weeks of age or older.
• Vaccines requirements: Rabies (if 16 weeks of age or older), current on veterinary recommended Distemper and Bordetella vaccinations (vaccines must be current as of 2 weeks prior to arrival for boarding and proof of vaccination provided at the time of reservation)
• Pets over nine months of age are required to be spayed or neutered.
• We highly recommend your pet(s) be on a monthly heartworm preventative and flea/tick preventative while attending Elevation Pet Resort.
• Campers must not behave aggressively towards people and not overtly aggressive towards other dogs (campers in boarding will not participate in Day Camp unless registered for that service and have completed an off-leash play evaluation. Even when not participating in Day Camp, boarding dogs may see other dogs or be lead on leash near other dogs).
• Day Camp, for qualifying dogs, can be added to any suite that does not include Day Camp for $17 per dog.
• Elevation Pet Resort will obtain medical treatment for campers if it appears that he/she is ill, injured, or exhibits any other behavior that would reasonably suggest that the camper may need medical treatment. Owners are fully responsible for the cost of any such medical treatment and for the cost of any transportation for the purposes of such treatment. Elevation Pet Resort will attempt contact with Owner or Owner’s Agent prior to veterinary care but, in the event of an urgent emergency, contact may not occur until after your pet has received medical attention.

What We Provide:

• Food and Water bowls (We use Klean Bowls, ask a team member about their benefits)
• Cot and Fleece Blanket or Upgrade to a Corduroy Bed and Fleece Blanket
• Purina ProPlan Dry Kibble (We recommend keeping your pet on their regular food. An additional fee is charged for raw diets or diets that require extensive preparation).
• Oral medication administration when you provide treats your pet will take the medication with (Pill Pockets and other treats are available in the lobby for purchase). Other medication administration fees are assessed on an individual basis. At this time, we are not able to accommodate pets requiring daily injections, such as insulin, but may be able to accommodate pets requiring periodic injections, such as Adequan or Vitamin B. Please contact us to discuss your pet’s needs prior to making a reservation.

What You May Bring:

• Please have your dog leashed when entering the building. For safety, all dogs staying at Elevation Pet Resort ‘stay naked’, but all dogs outside of the off-leash play area must be leashed at all times. When arriving for a stay, a team member will replace your collar/harness/leash (hardware) with a slip lead. Team members do not keep a pet’s hardware, but we do have a self-serve leash parking station where you may store your pet’s hardware. Elevation Pet Resort and its team members are not responsible for lost or stolen items in the self-serve leash parking.
• Own treats if preferred and food (please bring just enough food for your pet’s stay).
• Small blanket or piece of clothing that smells like home, we are unable to accommodate large blankets or dog beds (If your pet has a special requirement, please speak with a team member).
• Up to 3 toys or chews (chews must not be a choking hazard and all items must fit into our boarding storage bins).

Check In & Out Polices

• Check in Policy:
  • Overnight boarding guests and not participating in daycare: Check in is 1-6p
  • Overnight boarding campers participating in Day Camp on the day of arrival may be checked in anytime during normal business hours.
• Check Out Policy:
  • Overnight boarding campers and not participating in daycare: Check out is 7-11a.
  • Overnight boarding campers participating in Day Camp on the day of departure may be checked out anytime during normal business hours.
• Boarding charges start the day of check in and are assessed on a per night bases. Campers checked out by 11a do not incur a charge for that day. Day Camp participation on the day of departure is $17.
• Early check in and late check out can be requested at time of boarding reservation. These campers will be provided with our Day Retreat service. Ability to provide early check in and late check out is be based on Day Retreat space availability. This service starts at $17 per camper.

Reservation and Cancelation Policy:

• Boarding reservations require a credit card on file or a 50% deposit payment at time of reservation if a credit card is not on file.
• Cancellation/No-Show Policy:
  • An amount equal to one-night stay per pet will be charged if less than 7 days’ notice is given; 50% of the total reservation amount or amount equal to one-night stay (whichever is greater) will be charged if less than 48 hours’ notice is given.
  • Holidays hours may be different from normal operating hours.
• Holiday Bookings:
  • 3-day minimums are required for major holiday stays (New Year’s, Spring Break [ACSD#1/UWYO], Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
  • Elevation Pet Resort will be closed for boarding check in or out on Jan 1st, Easter Sunday, July 4th, Thanksgiving Day, and Dec 25th.
  • Elevation Pet Resort reserves the right to be closed for boarding drop off and pick up on other holidays or Sundays and will alert pet owners as soon as possible or at time of reservation.